Hitachi Terminal Solutions (Thailand) Co., Ltd. (“Hitachi
Terminal Solutions (Thailand)”), a
local subsidiary of Hitachi-Omron
Terminal Solutions, Corp. (“Hitachi-Omron
Terminal Solutions”) in Thailand, today announced that it has received an order for an ATM
deployment and management outsourcing services from a state-owned
bank of Thailand, Government Savings Bank (“GSB”) by
partnership with Platt Nera International Limited. Hitachi
Terminal Solutions in Thailand will provide GSB with comprehensive operation
service, including asset provision, operations, monitoring and maintenance of
2,900 ATMs for five years. GSB is
the first financial institution in Thailand to comprehensively outsource a
major part of its ATM estate.
In Thailand, more
than 60,000 ATMs are currently in operation. The
operation and management costs of ATMs are a large technical and financial
burden for financial institutions, therefore, banks are focused on finding
alternate methods to manage their estates, reduce their cost and enable them to
focus on their core banking business. GSB
has similar issues related to operation and management costs and has decided to
adopt the ATM outsourcing services.
Since Hitachi-Omron
Terminal Solutions entered the Thai market in 1990, with its cash dispensing
ATM (“CD”), it
has 30 years of experience in self-service
channel technology. As a
sales and maintenance service company in Thailand, Hitachi Terminal Solutions (Thailand) has a
strong reputation for its service ecosystem, including maintenance and call
centers, advanced technologies and reliability for automated deposit machines
and cash recycling ATMs, holding the top share (approximately
80% of the
market) of
ATMs with a cash deposit and recycle function.
Through the ATM
outsourcing services for GSB, Hitachi Terminal Solutions (Thailand) will
provide nation-wide
stable ATM operation and reduction of costs and employees’ workloads for
operating ATMs. This
will be achieved in cooperation with Hitachi Payment Services Private Limited (“Hitachi
Payment Services”), the
largest independent and agnostic ATM outsourcing services provider in India, by
utilizing the company’s capability and expertise in ATM outsourcing services. Hitachi
Payment Services currently manages approximately 70,000 ATMs, accounting for a
major share in the Indian market through its technology, in-house
system and software, redundant infrastructure and highly-skilled
professionals across India.
Hitachi Terminal
Solutions (Thailand) and Hitachi-Omron
Terminal Solutions will continue to satisfy its customers’ diverse needs
cooperatively as one Hitachi Group, harnessing its track record and expertise
to provide high value-added
solutions and services and contribute to higher efficiency and service quality
across financial institutions.
Comment from Keita
Tada, Managing Director, Hitachi Terminal Solutions (Thailand) Co., Ltd.:
The company is very
proud to receive an order for comprehensive ATM outsourcing services from GSB for
the first time in Thailand. With
this ATM outsourcing service, Hitachi Terminal Solutions will establish a large-scale
ATM monitoring center in Thailand and provide high-quality,
improved services to GSB. Demand
for ATM outsourcing services will further increase in the Thai market. We
will utilize the experience and technologies accumulated by the Hitachi Group
to expand the ATM outsourcing services business and continue to contribute to
the development of financial institutions in Thailand.
Comment from Prapan
Asvaplungprohm, Chairman and Executive Director, Platt Nera Co., Ltd.:
Platt Nera Co.,Ltd. takes
pride in gaining trust from Thailand’s Government Saving Bank who has awarded
the company 5-years
outsourcing contract for 2,900 ATM’s. This
achievement is an extension to the Company’s core capability in providing end-to-end
ATM operation service to banking customers. Fulfillment
of this contract will be achieved through cooperation with our partner, Hitachi
Terminal Solutions (Thailand) Co., Ltd. We
appreciate strong value proposition that Hitachi Terminal Solutions contributes
to the project: professionalism,
product quality and technology, strong service operation, world class
experiences, and partnership spirit.